Introducing PRIME XR
New formulation with an extended release profile, available in multiple formats.
Our Range
Precision You Can Feel. Consistency You Can Trust.
Simple, effective. That’s PRIME XR.
Answers to Your Most Common Questions
Support & Help Center
Need assistance? We’ve got you covered. Below you’ll find quick answers to common support questions, including how to get in touch with us.
Our customer support team is available daily from
8:00 AM to 7:30 PM
and we aim to respond within 5 hours. For anything urgent, you can send us a message by clicking the “Contact Us” button below.
1. When will my order ship?
Orders are typically processed within 1–2 business days. Once shipped, you’ll receive tracking details via email so you can follow your delivery.
2. Do you offer free shipping?
Yes! We offer free shipping on qualifying orders. Expedited shipping options are also available at checkout for faster delivery.
3. How can I track my order?
As soon as your order ships, you’ll receive a tracking number via email. You can use it to monitor your delivery in real-time.
4. What is your return policy?
We accept returns within a specified period for unused or eligible items. Please contact our support team to initiate a return request.
5. How can I apply for a wholesale account?
Simply fill out our registration form or contact us directly. Our team will review your application and get back to you shortly.
6. Do you approve all wholesale accounts?
No, all wholesale accounts are manually reviewed. We approve businesses that meet our criteria to ensure quality partnerships.
7. What benefits do wholesale customers get?
Approved wholesale customers get access to exclusive pricing, bulk discounts, and priority support.
8. How long does it take to get approved?
Most applications are reviewed within 24–48 hours. You’ll receive an email once your account has been approved.